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Customer Service – The Consumer Voice
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Customer Service

Barclays Bank Fined £26million for Poor Treatment of Customers

Barclays Bank fined

In an incredible turn of events yesterday Barclays Bank was fined £26million for the poor treatment of small business and consumer customers that had fallen into arrears. Reading between the lines on the BBC, Telegraph and the Guardian, it seems Barclays employees harassed those that owed money while also offering solutions that didn’t take into account a customer’s financial position, ...

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Scams to Look Out for This Summer

is it a scam

We’ve all found ourselves the targets of scams, whether it’s an email that’s gone to our spam folder asking us to reveal our bank details so we can receive a few million pounds or seemingly personal mail from a Russian bride. We even receive mail that seems to be direct from our service providers and banks but when we look ...

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Get Your Retail Sales Booming in 2018

November 16th Every retailer experiences drop in sales once in a while. This is inevitable and must happen one time or another regardless of what you sell. It might be due to causes beyond your control such as seasonal sales slump, adverse policies or reduction in foot traffic due to projects around your location. Whatever the reasons are, here are ...

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HP Envy Review

Believe it or not we don’t like posting bad reviews and we do think long and hard before doing it. We also take into consideration the customer care we receive if we do come across a faulty product and give the retailer every chance to redeem themselves and to show us why their product is so great or even tell ...

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Amazon Get it Right

I strongly believe that in these tough economic times we should be made to feel valued when we choose to part with our hard earned cash. As consumers we may not realise it but we are in fact in control at the moment, not only do we dictate when a store has a sale, we are also realising its our ...

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Companies Aren’t Taking Consumer’s Privacy Seriously

New White Paper Looks At How GDPR Will Impact both Business and Consumers DST (NYSE: DST), a global provider of specialised technology, strategic advisory, and operations outsourcing to the financial and healthcare industries, and DataIQ, a specialist in data governance, research, and audit, today released the first in a series of white papers addressing the potential impact of upcoming General ...

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How Will Virtual Reality Affect Businesses?

It wasn’t so long ago that we attended the RBTE and spoke to retail technology experts about the advancements while discussing the demise of the bricks and mortar store. This, investigation and discussion was held with the internet in mind, with data, analytics and automatic customer service. Now, there’s a new boy in town and it’s set to take businesses ...

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Moonpig Have the Opportunity to Excel – Will They Take It?

Moonpig

Summary: Martina Mercer, marketing director of Money Mate, explains how the recent furore surrounding Moonpig could end up being beneficial for the brand as long as they toe the line… There are a lot of angry customers right now who are shooting down Moonpig on social media, and venting their frustrations to anyone who will listen. The reason? Moonpig’s failed ...

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50% of eCommerce website problems unidentified

ecommerce website problems

50% of eCommerce website problems are undetected by major UK and US brands due to lack of visibility of the customer experience, according to research launched today by User Replay.  Key retail stats: ·         90% of retailers admit they could improve their Online Customer Experience via desktops; 84% say the same for mobile ·         Only 19% of retailers are able ...

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The Fashion Sites with the Best User Experience

The Fashion Sites with the Best User Experience As fashion week approaches I’m sure I’m not the only one that is tempted to update my wardrobe. Working during daylight hours I usually browse online. Sometimes, with lesser known sites, this can actually take a lot of time as clunky checkout processes and missing information make it all a confusing experience. ...

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