The Consumer Voice bridges the gap between the retailer and the consumer. We help consumers to receive the customer service they deserve while providing invaluable advice and insights to brands, giving them the tools to deliver excellent customer care.
FREE Consumer Service + Insights for Brands
We're a non profit company that first and foremost serves the consumer
community as we offer free services to ensure every customer receives the
service they deserve.
If you see this membership badge you know you're shopping with one of the best providers of customer care in the UK. Only those committed to delivering excellent cutomer care in a changing eCommerce world are members of The Consumer Voice.
We reveal those companies that leave our members feeling less than satisfied while championing those who get it right. Good retailers join with us to work towards our benchmarks for customer service ensuring they serve you as they should. With our insights, your feedback and a retailer's willingness to impress, The Consumer Voice aims to make shopping online and offline a better, more rewarding experience for everyone involved.
Our Reviewed and Approved Badge is coveted by many as products go through rigorous testing by many consumers before they are awarded this sought after accolade. Likened to the Good House Keeping Approved badge we can confidently recommend any product that has been reviewed and approved by us.